Meet Customer Expectations: Today's utility users demand experiences as seamless as banking or shopping online—fast, secure, and available 24/7.
Cut Operational Costs: Self-service interactions are far cheaper than human-led support, slashing costs from ~$7–13 per interaction.
Boost Satisfaction and Trust: Portals offering real-time usage insights, outage alerts, and billing control lead to stronger customer relationships.
Fewer support calls & back-office load: Online tools let customers update details, set up autopay, report outages—all without a call
Improved Revenue Cycle & Cash Flow: Instant billing, payment setups, autopay—makes payments faster and more predictable
Empowered Customers: Usage trends, comparisons, and energy-saving tips make portals educational and engaging
Smoother Compliance & Reporting: Automated data capture helps utilities meet regulatory needs while minimizing errors
Scalable, Mobile-enabled Platforms: Responsive design means users get secure, consistent access across devices
Our Digital Self-Service offering includes:
Web & Portal Development: Build intuitive, mobile-friendly platforms aligned with user needs
Responsive Design: Ensure seamless functionality across devices—phone, tablet, desktop
Secure Integrations: Connect with billing systems, outage management, and third-party APIs for real-time data
Agile Delivery & QA: Rapid sprints with continuous feedback, rigorous testing, and scalable deployments
Billing & Payments: Users view usage charts, setup autopay, and view statements online
Outage Reporting & Alerts: Report an outage via portal/app and receive real-time updates
Service Requests: Change account info, apply for services, or schedule maintenance independently
Insights & Education: Compare usage to neighbors, get personalized energy-saving recommendations
At Info Solutions, we help utilities and enterprises build self-service platforms that:
Dramatically reduce manual support
Enhance customer satisfaction and retention
Increase operational efficiency and transparency
Discover how you can innovate service delivery while driving growth. Reach out to explore your digital self-service strategy.
Contact Info-Solutions to start your digital self-service revolution today.
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Info Solutions is specialized in providing consulting with enterprise solutions, having team of experts with years of experience in different domains.
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